SoldinSight - Contact Us

⏱️ Response Time: We typically respond within 24-48 hours. For urgent issues, please use the Chrome Web Store review system.

Get in Touch

📧 Email Support

For general inquiries, bug reports, and feature requests:

soldinsight@gmail.com

🐛 Bug Reports

Found a bug? Report it via email:

soldinsight@gmail.com

Please include browser version and steps to reproduce.

💡 Feature Requests

Have an idea? We'd love to hear it:

Submit Request

Email us your suggestions anytime.

⭐ Chrome Web Store

Rate and review the extension:

Leave a Review

Your feedback helps us improve!

What to Include in Your Message

For Bug Reports:

Chrome version (chrome://version/)
Extension version (check Extensions page)
What you were doing when the bug occurred
Any error messages (check browser console: F12)
Screenshots if applicable

For Support Requests:

Clear description of the issue
What you've already tried
Which eBay site you're using (ebay.com, ebay.co.uk, etc.)
Browser console errors (F12 → Console tab)

For Feature Requests:

Description of the feature
Why it would be useful
How you envision it working
Any examples from other extensions

Frequently Asked Questions

Q: How long until I get a response?

We aim to respond to all inquiries within 24-48 hours. Complex technical issues may take longer to investigate.

Q: Do you offer phone support?

Currently, we only offer email support. This allows us to better track issues and provide detailed responses.

Q: Can you help with eBay account issues?

No, we can only help with issues related to the SoldinSight extension. For eBay account issues, please contact eBay directly.

Q: Is my data safe when I contact you?

Yes! We never share your information with third parties. See our Privacy Policy for details.

⚠️ Important: We are not affiliated with eBay. For eBay-specific issues (account problems, selling fees disputes, listing issues), please contact eBay support directly.

Before You Contact Us

Please try these troubleshooting steps first:

Refresh the page - Many issues are resolved by refreshing the eBay listing page
Clear cache - Open browser console (F12) and type: CacheManager.clearAll()
Check browser console - Press F12 and look for error messages in the Console tab
Reinstall extension - Remove and reinstall from Chrome Web Store
Check eBay status - Verify eBay.com is working properly
Try different listing - Test on another eBay item to see if it's item-specific

Additional Resources

Privacy Policy - How we handle your data
Terms of Service - Usage terms and conditions
About Us - Learn more about SoldinSight

📧 Contact Us